The right expertise for what comes next.
NarrowGateX carries technology decisions through execution. When the work calls for deeper expertise, specialized engineers and architects join it. Your Technology Advisor remains accountable throughout.
Every modernization decision starts from the Baseline.
What you run today, what you're committed to, what it costs, and what the transition will take. Modernization built on a verified record is sequenced around dependencies, contract exits and transition economics, not guesswork.
Learn about the Technology Baseline →Seven disciplines, one accountable advisor.
Network & Connectivity
Every location connected reliably, from circuits and SD-WAN to wireless and the edge.
Includes Internet and private circuits, SD-WAN, wireless, edge connectivity
Cybersecurity & Resilience
Protecting the business and keeping it running.
Includes SASE, managed detection and response, identity, backup and recovery
Cloud & Infrastructure
Where workloads run, and what it costs to run them.
Includes Public cloud, colocation, hosting, infrastructure
Communications & Collaboration
How your teams talk, meet and work together.
Includes Voice, video, messaging, UCaaS
Customer Experience
How customers reach you, from the contact center to conversational AI.
Includes Contact center (CCaaS), conversational AI, workforce engagement, digital channels
Mobility & Connected Operations
The devices and connections your frontline runs on.
Includes Cellular, devices, point-of-sale connectivity, IoT, digital signage
Data, AI & Automation
Putting data and AI to work where the evidence supports it.
Includes Data integration, analytics, AI use cases, workflow automation
Specialist expertise, brought into the work.
Specialists available through our AVANT partnership
Through our partnership with AVANT, NarrowGateX brings solution engineers and architects into modernization work when their expertise is relevant to the decision. NarrowGateX remains accountable for the recommendation and execution.
Network & Connectivity

Chip Hoisington
VP of Connectivity & Colo
AVANT
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Chip Hoisington brings more than 25 years of technology, engineering, and sales experience to connectivity and colocation strategy. His work spans global WAN, colo, mobility, and telecom expense management, giving clients a senior operator who understands both technical fit and commercial reality. He also carries certifications in security, data science, and IT support, which adds range to infrastructure and sourcing conversations.

Sarah Arnstein
Sales Engineer | UCaaS, CCaaS, WAN
AVANT
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Sarah Arnstein combines modern communications engineering with a broader technical pedigree that includes work as a patent engineer and as a mechanical engineer with Ford Motor Company. At AVANT, she focuses on UCaaS, CCaaS, and SD-WAN, giving clients a disciplined and highly analytical resource in voice, network, and contact center decisions. Her background stands out because it blends engineering rigor with customer-facing solution work.

Eric Cooke
Senior Sales Engineer | WAN, Colo
AVANT
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Eric Cooke brings 25 years of industry experience, including 15 years supporting the channel across technical sales, provisioning, and project management. His specialties span connectivity, colocation, SD-WAN, voice, and UCaaS, making him a steady senior resource for projects that require both technical coordination and rollout discipline. He is particularly strong when infrastructure decisions have operational consequences beyond the sourcing phase.
Cybersecurity & Resilience

Stephen Semmelroth
VP of Cyber Resilience
AVANT
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Stephen Semmelroth brings an unusually high-bar cyber leadership profile to this specialist network. He is a vCISO, CISSP, West Point graduate, and former Army Ranger who led both cyber teams and infantry platoons in Afghanistan before founding and selling a cyber recruiting company. That combination of operational leadership, executive security judgment, and real-world resilience experience gives clients a materially stronger voice in high-stakes cyber and modernization decisions.

Rick Mischka
Field Sales Engineer | Cyber Resilience
AVANT
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Rick Mischka brings one of the most distinctive profiles in the specialist network. He is a cybersecurity specialist and public educator with a background that includes serving as a Special Forces Green Beret, firefighter-paramedic, professional volleyball player, national championship-winning coach, and, more recently, completing a Ph.D. focused on cyber psychology. That combination of leadership, resilience, and technical credibility makes him a powerful presence in security and risk conversations.
Cloud & Infrastructure

Dane Menke
Senior Sales Engineer | Cloud, Cyber Resilience
AVANT
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Dane Menke brings 13 years of cloud and security experience with a foundation in IaaS, backup and disaster recovery, and infrastructure design. Before AVANT, he held architecture and engineering roles at Singlehop, INAP, Hipskind, and in the military. That blend of private-sector architecture work and military systems experience gives him a grounded, high-discipline approach to cloud modernization and resilience planning.

David Bjerke
Sales Engineer | Cloud
AVANT
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David Bjerke has worked across the AVANT platform since 2013, with experience spanning operations, commissions, IT, and now cloud-focused engineering. His specialties include IaaS, DaaS, and backup and disaster recovery, giving him a practical understanding of how cloud decisions affect both architecture and execution. That internal range makes him especially useful when clients need a builder’s view of cloud modernization rather than just a product comparison.
Communications & Collaboration

Dave Watson
Field Sales Engineer | UCaaS, CCaaS, CX AI
AVANT
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Dave Watson brings 25 years of experience across UC platforms and contact center environments, including selling, installing, and maintaining communications systems. He also spent time as a Trusted Advisor, which gives him a stronger view into how buyers evaluate fit, risk, and rollout realities. That dual perspective makes him especially valuable in complex UCaaS, CCaaS, and CX conversations.

John Paullin
FSE / Director | UCaaS, CCaaS, CX AI
AVANT
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John Paullin has spent more than a decade working across UCaaS, CCaaS, SD-WAN, conferencing, and collaboration. His background includes solution engineering roles at Stratosphere Networks and InterCall, and AVANT has highlighted him as a leader who has supported thousands of customer calls and led hundreds of trainings. That track record shows up in the way he brings structure and confidence to customer experience and communications modernization.

Tom Croft
FSE / Director | UCaaS, CCaaS, WAN
AVANT
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Tom Croft brings a multi-domain lens to communications and network modernization. While his core strength is UCaaS and CCaaS, he is also well-versed in connectivity, SD-WAN, SASE, and security, which helps clients avoid making siloed platform decisions. His experience is especially valuable when modernization work cuts across customer experience, network architecture, and user experience design.
Customer Experience

Hunter Edmisten
Field Sales Engineer | UCaaS, CCaaS, CX AI
AVANT
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Hunter Edmisten brings 15 years of experience building relationships and solving technology problems across multiple sales engineering roles. His background in UCaaS, CX, and end-to-end solution design helps clients move from broad requirements to practical buying decisions. He is especially strong when a modernization effort needs a technical translator who can simplify evolving platforms without flattening the nuance.

Amanda Bean
Sales Engineer | UCaaS, CCaaS, CX AI
AVANT
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Amanda Bean brings more than 15 years of leadership experience across contact center, engineering, and IT operations. Her background spans both retail and healthcare environments, including large-scale contact center operations, which gives her practical credibility in CX modernization, process automation, and service design. She adds real operational maturity to conversations that can otherwise stay too theoretical.
Our technology ecosystem
NarrowGateX is a partner of AVANT, a technology services distributor. The partnership gives our clients access to specialized solution engineering and a broad portfolio of providers across network, security, cloud, communications and customer experience.
Our ecosystem expands the expertise and solutions available to our clients. It does not determine our recommendations. NarrowGateX evaluates every option against the client's requirements, evidence and objectives.
Where a provider pays NarrowGateX a fee, we disclose it to the client in writing. It does not change the recommendation.
Visit AVANT →Start with the Baseline.
See what you run, what you pay, what's missing and where to act.
It starts from documents you already have.
From $995/month, including a Technology Advisor. See pricing.
