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Findings

Findings

Things that turned out to be true on real engagements. Each one carries the grade that says how well it is evidenced and what that grade rests on. This is not a list of case studies and it is not a savings claim.

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  1. A location that had closed was still being billed for service after it shut.

    VerifiedEvidence directly supports the record.
    What the grade rests on

    The charge appears on the invoice, and the client confirmed the site was closed.

    multi-location operator

  2. The same service was billed twice at one site, and one of the two was not in use.

    VerifiedEvidence directly supports the record.
    What the grade rests on

    Both charges appear on the invoice for the same address, and the client confirmed only one was in use.

    multi-location operator

  3. Monthly billing increased and no one on the client side noticed it happen.

    VerifiedEvidence directly supports the record.
    What the grade rests on

    Invoice-to-invoice comparison across consecutive months.

    multi-location operator

  4. Invoices carried fees the contract did not provide for, and the provider removed them once the discrepancy was raised.

    VerifiedEvidence directly supports the record.
    What the grade rests on

    The invoice line items reconciled against the executed contract, which named no such fees.

    multi-location operator

  5. Services split across multiple vendors were costing more than a consolidated estate at higher speeds and stronger service levels.

    SupportedSeveral signals make the record credible, but it has not reached Verified.
    What the grade rests on

    Contracted rates before and after consolidation. The comparison rests on the consolidated estate that replaced it, not on a market benchmark taken at the time.

    multi-location operator

  6. The incumbent's renewal rate was not the best rate the incumbent would give.

    SupportedSeveral signals make the record credible, but it has not reached Verified.
    What the grade rests on

    The signed renewal against the prior contract, same provider, same services. What the rate would have been without the negotiation is not documented.

    multi-location operator

Client names never appear here. Sector and rough size are given only where they help you judge whether a finding applies to you.

Every finding carries one of five grades. How the NGX Evidence Standard works.