Questions worth answering before we work together.
Short answers on what you are buying, what it costs, where AI stops and people decide, and what NarrowGateX does not do. Where a topic has its own page, the answer links to it.
What you're buying
What exactly am I buying?
An ongoing Technology Advisory relationship. Your Technology Advisor works from one evidence-backed record of your technology estate, kept in our Technology Intelligence Platform, with AI workers doing the narrow, repeatable jobs around it. The three are not sold separately. The work starts with a Technology Baseline.
Can we buy a Baseline without subscribing?
Yes. On its own, a Technology Baseline is two months' subscription, charged once, with no subscription or term. If you start a subscription instead, it is one month's subscription, charged once as onboarding. Either way the figure follows your location count. What a Baseline establishes
What happens after the Baseline?
If you continue, the record carries forward instead of starting over. It is tested against your own estate and, where evidence exists, the market. Your Technology Advisor recommends what should change, and what you decide is carried through and kept current. How it works
Is this only for telecom?
No. The work covers technology bought commercially: connectivity, cloud, infrastructure, security, communications and contact center, managed services and software. The categories differ. The questions do not.
Does NarrowGateX replace our systems or run our technology?
No. Your systems keep their jobs, and your providers keep running your networks, cloud and help desk. NarrowGateX adds the record across all of it, from providers and agreements to spend and locations, advises on the decisions made from it, and helps carry them through with your providers. How NarrowGateX compares
What a Baseline shows
What is a Technology Baseline?
An evidence-backed record of what a business runs and pays for across its locations: services, providers, contracts, invoices and obligations. Each fact is graded by how well it is evidenced, and gaps are stated rather than filled in. The Technology Baseline
What can a Technology Baseline surface?
Things that only show up when records are compared: the same service billed at different prices at different sites, locations still billed after they closed, and agreements whose terms in force differ from the document on file. In one engagement, a single provider statement billed the same service, at the same speed, at two different prices. Findings
How is a Technology Baseline different from a telecom expense audit?
An expense audit is built to recover billing errors on the invoices it reviews. A Technology Baseline compares invoices with contracts, locations and providers, so it can show what no single invoice holds, such as a price difference across sites or a closed location still on the bill. Compare approaches
Why would the same service cost different amounts at different locations?
One way this happens: sites were ordered at different times under different terms. Each invoice line can be correct while the estate as a whole is inconsistent, which is why the comparison has to be made across sites rather than invoice by invoice.
Can a closed location still be billed for technology services?
Yes. If the provider is not told, or does not act, connectivity and support charges can continue after a site closes. The fix is a closure step that reaches the provider, and a record that reconciles each site's status against what it is billed.
What happens to a telecom contract after its initial term ends?
It depends on the agreement and on any terms it incorporates. An agreement can renew for a new term, continue month to month or end, and the notice needed to stop a renewal is set in the agreement. Check the provider's own record of the renewal date, which can differ from the date in your copy of the contract.
What does Conflicting mean in the NGX Evidence Standard?
The available evidence disagrees, for example a contract and a provider giving different renewal terms. A Baseline marks the conflict rather than choosing one source and hiding the other, and the conflict stays open until a person resolves it. The Evidence Standard
Should a private equity firm run a technology baseline after an acquisition?
A baseline establishes what the company actually runs, pays for and is committed to, from documents it already has, before renewals and integration decisions are made. Private equity
Who does what
What does our Technology Advisor do?
Works from the record, weighs cost against risk, disruption and timing, and recommends what should change, with the alternatives beside it. Your Technology Advisor answers for that recommendation and stays with you between decisions, not only during them. You decide.
Does AI make the recommendation?
No. AI workers do narrow jobs around the record: reading documents, reconciling the estate, checking dates and coordinating provider requests. No worker recommends a provider, accepts a term, signs, operates your technology or makes your decision. Provider requests go out when a person releases them, and every recommendation is a person's. The AI workers
What is Tip?
Tip is how you and your Technology Advisor ask the record a question in plain English. It answers from the NGX data you are authorized to see, from agreements and invoices to locations and renewals, and shows where each answer came from. Tip does not invent what the record does not hold, change the record on its own, recommend in place of your Technology Advisor, or decide for you.
What happens when something can't be verified?
It stays visible. A missing agreement is marked missing, and where two sources disagree the conflict stays open until a person resolves it. Nothing is filled in to make the record look complete. The Evidence Standard
How current does the record stay?
As current as the evidence reaching it, on set schedules. New invoices and documents are reconciled against it, the estate is reconciled every hour, and renewal and notice dates are checked every day. Nothing renews, cancels or changes provider because of an alert.
Cost and trust
How is the subscription priced?
By the number of locations in your record, on an annual term, from $995 a month. Every level includes the Technology Intelligence Platform, AI workers and your Technology Advisor; only the location allowance and the price change. There is no per-seat fee. Above 300 locations, the subscription is scoped with you. See pricing
What counts as a location, and what if we add more?
A location is any physical or logical site, branch or entity in your record. Each subscription level includes a set number of locations. Each additional location is $35 a month, until the next level costs less.
What does execution cost, and are you paid by providers?
Some execution work may be funded by the provider you select. Other work is scoped with you before it starts. Where a provider pays NarrowGateX a fee, you see it in writing before you decide, and the recommendation is the same either way.
How do you handle our data?
Each client's record is its own tenant, and access is scoped to it: your team and the people working on your engagement. No client's commercial terms are surfaced to another client as a comparison point. Security
Can we work through our existing Technology Advisor?
Yes, if your advisor works with NarrowGateX as a Practice Partner: they stay your advisor, with our platform, AI workers and method behind their work. An advisor can also introduce you, and NarrowGateX becomes your Technology Advisor directly. For Technology Advisors
The rest depends on your estate.
A Technology Baseline establishes what you have, what you pay, what you are committed to, and what cannot yet be verified, at every location.